Employment - Support Staff

Job Description:

Reports To: Supervisor

Primary Function: Support Staff will provide quality care and support to the client, will assist in carrying out implementations of outcomes defined by the Support Plan, and will (by reports and verbal communication) keep their Supervisor and Assistant Director informed of all problems as they relate to the Program. Support Staff will have input into plans for the clients for whom they have responsibility.



1. Safety

The first concern is the safety of each client. Support Staff must see that at all times clients are receiving supervision that is adequate assure their safety. Staff are to follow all safety and security plans and procedures as they relate to the setting ie: residential, work, recreational. Staff must schedule their breaks to insure that clients always have adequate supervision. It is never permissible for two staff to be on break at the same time or to leave clients unsupervised.


2. Programming

A maximum degree of constructive interaction with a client is to be maintained. The Support Staff are to follow the program as designed in both carrying out general routine and implementing the Individual Support Plan for each client including record keeping as designated in all locations where staff are assigned. Communication and cooperation with other staff and with supervisor is essential for overall program coordination. Staff meeting attendance is required. It may be necessary for support staff to work hours or in programs other than their designated assignment. Staff are expected to keep data on clients, to write Daily Notes, Monthly Reviews and to complete whatever charts are necessary. Teamwork is essential. All staff must obtain approval from the Supervisor before taking a client to their home or anyone else’s home. Any visitation by staff family and/or friends whether at the client’s home or at another location must be planned and approved by Supervisor before visits occur.


3. Dignity and Respect

In providing support, staff is to encourage clients to make choices and decisions about areas that impact their lives. Activities in which clients participate are to be of their choice and staff are there to support these choices. Staff is to treat clients with dignity and respect and with sensitivity for a client’s feelings wants and needs. Outings and activities are planned with input from the clients and with individual client’s interests in mind.


4. Client Support

Support Staff have the responsibility for all support necessary for client functioning. Examples of such functions include, but are not limited to, assistance with bathing, grooming, arranging hair appointments, preparation of meals, and laundering clothes. Support staff will provide support and assistance to clients in any employment setting in which they are placed. Support Staff will provide Personal Assistance duties as outlined in the ISP. Support Staff will assist clients in maintaining appearance and dress appropriate for the occasion. Support is provided to the minimum degree necessary in order to promote the growth of independence.


5. Facility Maintenance

Support Staff have the responsibility for the care and maintenance of the physical facility. They are expected to perform routine maintenance and cleaning functions. Examples of such functions include, but are not limited to, sweeping, dusting, cleaning of bathroom fixtures, and bed making. Support Staff are expected to take pride in the appearance of the facility and include clients in house maintenance to promote training and independence. Support staff are expected to keep the exterior grounds of the facility free of trash, clutter, and cigarette butts. Any maintenance concern will be reported to management.


6. Transportation

Support Staff will be responsible to transport clients to and from work, community activities, etc. as is necessary.


7. Other

Support Staff will perform other duties as assigned by their Supervisor or other management.




High School Diploma or GED.

Work experience in a related area is desirable.

Ability to be insured as a vehicle driver by agency's insurance program.

A valid driver's License.

Good knowledge of basic English sufficient to read instructions, keep records and write reports.

Successful completion of background and reference check.

Successful completion of a drug screen.

Successful completion of medical examination that documents that employee is free of communicable disease and is capable of performing the physical requirements of the job with or without reasonable accommodations.


Physical Requirements:

Ability to intervene physically on an occasional basis with aggressive and violent clients including, but not limited to, the ability to engage in quick and exertive holding, stooping, bending, twisting, and turning.

Ability to lift or physically assist clients in daily activities, including, but not limited to, assistance in transfers, eating, bathing, dressing, and toileting.

Ability to perform repetitive bending and exertion movements daily including, but not limited to, those found in bed making, lifting laundry, and mopping.

Ability to perform small hand movements daily including, but not limited to, those involved in the hand assembly of small manufacturing parts.

Mobility sufficient to climb stairs daily and easily, enter and exit vans daily, and occasionally engage in running.

Ability to lift and carry boxes or manufacturing components daily with weights up to 60 lbs.

Ability to engage in physical exercise several times a week with clients including, but not limited to walking, playing basketball, playing softball, and pool exercise.

Visual and auditory ability to meet clients' needs and assure their safety.


Emotional Requirements:

Ability to handle appropriately the stress which is created by job situations including, but not limited to, noise, conflicting demands for time and attention, and physically and/or verbally aggressive/combative clients.

If you are interested in this employment opportunity, please contact us:

Comcare Inc.
100 Pennsylvania Ave.
Greeneville, TN 37743
Voice: 423-638-3926
Fax: 423-638-1105